How can I contact KimRay Estates?

You can leave us a message here where our customer service team will be happy to help you with whatever you need!

Can I change or cancel my booking?

Cancellations made at least 48 hours prior to the scheduled stay are accepted. Any requests received after this period will be subject to either denial or a cancellation fee.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?

All orders are handled in the shortest time possible

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.